Anti-money laundering regulations
As a result of Money Laundering Regulations, Estate Agents are now obliged to verify the identity of both buyers and sellers of property or land. Accordingly, we will ask you for proof of identity (for example a passport or driving licence) or we may arrange to carry out an electronic verification of your identity. We are also required by law to retain records of these checks for a period of 5 years.
The Consumer Protection from Unfair Trading Terms Regulations 2008 makes it an offence to make false or misleading statements about specified aspects of land (which includes buildings) offered for sale by those in estate agency or property development business. Lister Haigh has not necessarily carried out a survey on any of the properties featured on our website and therefore the particulars are for general guidance only.
The Royal Institution of Chartered Surveyors (RICS)
Lister Haigh is regulated by the RICS – www.rics.org
Central Association of Agricultural Valuers (CAAV)
Lister Haigh is regulated by the CAAV – www.caav.org.uk
If a customer has a complaint about our Property Management Services, Estate Agency or Lettings Agency our approved redress scheme is The Property Redress Scheme. For complaints relating to something else, complaints should be referred to the Centre for Effective Dispute Resolution. Contact us for further details or for details of our complaints handling process.
Client Money Protection
Lister Haigh is a member of the RICS Client Money Protection Scheme for Property Management and Letting Agency. A copy of our certificate can be viewed here.
The Office of Fair Trading
Our work as Estate Agents is monitored by the Office of Fair Trading particularly with regards to anti-money laundering regulations.